Terms and Conditions

HandleandKnobShop.com Terms & Conditions

This site is owned and operated by HandleandKnobShop.com. Please read these terms and conditions carefully before using the website: www.handleandknobshop.com. These terms and conditions relate to sales over the internet only.

By using or accessing our website and/or placing any order(s), you agree to be legally bound by these terms and conditions. The contract made by you on-line with us incorporates these terms and conditions, which shall prevail over any and all terms and conditions, proposed by you.

1.0 Order:
1.1 The information displayed on this website, including prices and delivery charges, does not in all cases constitute an offer to contract or enter into an agreement. When you send an order by means of this website for goods and/or services, your order will constitute an offer for the goods and/or services selected. We will however not be obliged to accept your order.
1.2 All order confirmations and updates will be sent via electronic mail to the email address supplied when you placed your order or the email address that is officially recorded afterwards. It is your responsibility to verify that your mailbox is in proper working order and HandleandKnobShop.com accepts no liability for you being able to receive these communications.

2.0 Prices, Currency and Payment:
2.1 The all prices displayed for sale on this website are inclusive of VAT. Delivery will be charged in addition and displayed where they apply.
2.2 The price of any item on this website is the price in force at the date and time of your order.
2.3 The prices shown under "was" headher represents the prices obtained from high street retailers, on-line retailers and our prices for the same or similar items in the past or/and actual. 
2.4 The currency in this website and all the prices and charges including shipping charges are in British Pounds (GBP).
2.5 Payment is only accepted with credit, charge and debit cards on this website at the time of order. You undertake that all details you provide to us will be correct; that the card you use is your own and there are sufficient funds or credit facilities to cover the cost of your purchase. We reserve the right to obtain validation of your card details before accepting your order.
2.6 The accepted payment cards are:

2.7 Payment will be taken in full at the time of the order.
2.8 The order will be accepted and delivered upon a full payment.
2.9  You can pay your orders at HandleandKnobShop.com through a worldwide payment solution: Paypal. Paypal is also one the most secure payment environment for your privacy and peace of mind. 

3.0 Delivery:
3.1 Your orders will be processed, made ready for the dispatch and be shipped in 24hours in working days.
3.2 Your orders will be shipped by couriers for a delivery in the UK in max 48 hours. The lead time for the deliveries to remote areas and islands in the UK, Europe and World can vary.
3.3 Time of delivery is not of the essence of the contract nor shall HandleandKnobShop.com be under any liability in respect of any delay or lost in delivery or during shipment.
3.4 The orders for UK Mainland delivery less than 2Kg may be sent by Royal Mail 1st Class Recorded.

4.0 Trade Marks:
4.1  OVO® and TEZ® are registered trademarks and OVO® and TEZ® branded products are subject to trademark rights. 
4.2 OVO® and TEZ® branded crystal items are industrial design registered products and they are all subject to intellectual property copy rights. 

5.0 Guarantees:
5.1 Most of door handles are under a 15 year manufacturers’ guarantee against mechanical failure of handles sprung mechanism under normal domestic use and HandleandKnobShop.com will facilitate the replacements, returns or refunds between the manufacturers and the customers, but not liable for any guarantee whatsoever. Please check product pages if they are under such guarantee.
5.2 If the guaranteed products are damaged as a result of installation or modified in anyway or have a defect because of neglect, abuse or misuse, they will be excluded from the guarantee.
5.3 The manufacturers or HandleandKnobShop.com are not be obliged or liable in anyway for labour or any other cost for the installation, replacement and repair or any damage to any material which is not sold by HandleandKnobShop.com.
5.4 All claims must be made in writing to HandleandKnobShop.com and must be supported by a proof of purchase from HandleandKnobShop.com.
5.5 Our products come with the superior standards of quality and are produced from the best quality brass or stainless steel available. However, they are susceptible to small surface indentation because of the malleability and nature of materials. A surface indentation or minor imperfection of this kind may not disqualify a particular product from being of the best quality available.
5.6 This guarantee does not affect your statutory rights.

6.0 Cancellations, Returns and Refunds:
6.1 The customer has the right to return goods within 20 days of receipt. In order to return the goods, you should notify HandleandKnobShop.com by emailing to sales@handleandknobshop.com. In return, you will receive the collection details.
6.2 On return for whatever reason, you must return to us the products we have delivered to you. Returned products must not have been used and should be returned as new, resalable, in original undamaged packaging, in all original boxes, packing materials, manual and all other fixings and accessories, and documentation provided.
6.3 If you return the goods because of any reason other than the delivery of incorrect, faulty or damaged goods, we will exchange the products or refund you for the amount of the products only and not the delivery charge, and may deduct up to % 10 administration charge on the total amount including delivery. If you also wish us to collect the products, we will also deduct from the amount refunded to you the cost of such a collection charged to us by our couriers.
6.4 Faulty, incorrect, missing or damaged goods upon notification to us within 7 days of delivery will be investigated, replaced, exchanged or refunded with the price you paid including all delivery charges. The collection for such goods will be arranged by us and there will be no additional charge for it.
6.5 Refunds will be paid within 30 days of receipt of the returned goods in the conditions mentioned at # 6.2.

7.0 General:
7.1 Except the name address and contact details for delivery and billing, we do not keep customer data in our system. All credit and debit card details are processed and used for the payments by Sage Pay/Protx in a very secure environment and never sent to us.
7.2 We are not liable where our obligations are prevented, frustrated or impeded by reason of acts of God, war and other hostilities, accident, strikes, civil commotion, trade disputes, acts or restraints of Government, civil commotion or any other cause not within the reasonable control of HandleandKnobShop.com
7.3 We do not guarantee that the appearance and/or colours of products shown on this site exactly the same of the physical products. All sizes quoted are typical and approximate.
7.4 HandleandKnobShop.com is in full cooperation with the all official parties against all kind of fraudulent scams, identity theft, phishing and all unlawful activities. HandleandKnobShop.com takes all kind of measurements to avoid these sorts of activities and reports them to the authorities.
7.5 In the event of any dispute, the contract between HandleandKnobShop.com and customers shall be governed by and interpreted in accordance with English law.



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